How can disability access complaints be filed?

There are several methods to submit a complaint:

  • Fill out the Complaint for Disabled Access Investigation online form
  • Fill out the Complaint for Disabled Access Investigation

Persons may also use the 711 Relay System to request complaint forms. When describing the alleged violation, additional documentation such as photographs also would be very helpful. Complaints must be filed with the ADA Coordinator:

  • Kathy Toohey
  • Building Official
    Mill Valley Building Department, City Hall
    26 Corte Madera Avenue
    Mill Valley, CA 94941 
  • Phone: 415-388-4033 (TTY 711)
  • Fax: 415-381-1736
  • Email: ktoohey@cityofmillvalley.org

Show All Answers

1. When should a disability access complaint be filed?
2. What happens after a disability access complaint is filed?
3. How will the complainant be informed of the status of the disability access complaint?
4. I have a septic tank. Who do I call?
5. I am thinking of adding a second unit to my house and was told I need to obtain a Sewer Connection Permit. Since my house is already connected to the sewer, do I need to do this?
6. How can disability access complaints be filed?
7. What is the purpose of the disability access complaint procedure?
8. What state laws and regulations govern accessibility?
9. Who may file a disability access complaint?
10. Is assistance in filing disability access complaints available?
11. How do I schedule a Residential Building Report (re-sale Inspection)?
12. (RBR) Resale inspection - What are the items the City staff will be looking for?
13. RBR (re-sale) inspection - What do I do if something is not up to code?