What happens after a disability access complaint is filed?

After receiving a complaint, the Building Official or his/her designee will investigate all allegations within fourteen (14) days of receiving the complaint. The investigation will include interviews with: (a) the complainant; (b) the business owner, if a Private Project, or the responsible City Department or other public agency, if a Public Project; and (c) any other person the Building Official believes to have relevant knowledge concerning the complaint.

The Building Official also will consider any written or photographic evidence that is provided. After completing the investigation, the Building Official will review the factual information gathered through the investigation to determine whether the allegation is in fact a deviation from the Law. For Public Projects undertaken by the City, the City shall then take all actions necessary to correct any deviation from the Law which it confirms as a result of any investigation within ninety (90) days of the confirmation of such deviation, unless the deviation or deviations are so substantial that they cannot be corrected within ninety (90) days of confirmation. In such circumstances, a specific timetable shall be prepared to assure that the deviations will be corrected within a reasonable period of time.

For Public Projects of other public entities, the City will forward the complaint to the appropriate state or federal agency. These agencies will process the complaint in accordance with their own regulations and procedures.

For Private Projects, the City shall send the responsible party and/or owner a written notice of violation demanding that the deviation be corrected within ninety (90) days of the confirmation of such deviation, unless the deviation or deviations are so substantial that they cannot be corrected within ninety (90) days of confirmation. In such circumstances, a specific timetable will be prepared to assure that the deviations will be corrected within a reasonable period of time. If the responsible party and/or owner does not correct the deviation within ninety (90) days, commence to correct it if it is of such magnitude that it cannot be corrected within ninety (90) days, or comply with the timetable prepared by the City for correcting the deviation, the City shall refer the matter to the City Attorney for appropriate legal action.

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1. When should a disability access complaint be filed?
2. What happens after a disability access complaint is filed?
3. How will the complainant be informed of the status of the disability access complaint?
4. I have a septic tank. Who do I call?
5. I am thinking of adding a second unit to my house and was told I need to obtain a Sewer Connection Permit. Since my house is already connected to the sewer, do I need to do this?
6. How can disability access complaints be filed?
7. What is the purpose of the disability access complaint procedure?
8. What state laws and regulations govern accessibility?
9. Who may file a disability access complaint?
10. Is assistance in filing disability access complaints available?
11. How do I schedule a Residential Building Report (re-sale Inspection)?
12. (RBR) Resale inspection - What are the items the City staff will be looking for?
13. RBR (re-sale) inspection - What do I do if something is not up to code?