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Refund/Credit Policies

POLICIES

  • Only one family per registration form.
  • All activities, dates and fees are subject to change.
  • Age level indicates the participant must be that age by the first day of class. We reserve the right to ask for proof of age for any class with an age restriction.
  • No registration will be taken over the phone.
  • Participants may not make up classes which have been missed. Class make-ups will be made due to Department cancellations only.
  • When registering, if the class is full, your name will be placed on a waiting list and you will be notified by phone. If a space opens or a new class is created, you will be notified. IF WAITLISTED, DO NOT ATTEND THE FIRST CLASS IF YOU HAVE NOT BEEN NOTIFIED TO DO SO.
  • Program/class will be cancelled if minimum enrollment is not met. A full refund will be provided (excluding online non-refundable convenience fee).
  • Returned checks will incur a $20 service charge.
  • Swim Lessons have a seperate policy - click here

REFUNDS 

  • Online registrations are subject to a non-refundable convenience fee.
  • Patron-requested refunds are only given if requested no later than 3 days* after the first class meeting.  
  • 1 Day Workshops or Courses, Trips & Camps, Certification Courses (i.e. - Lifeguard & Water Safety Instructor) & Special Events: Patron requested refunds/credits must be requested no later than 7 days prior to the programs start date. No refunds/credits will be given if requested after the 7 day deadline.
  • Credit may be left on your Parks & Recreation account when a withdrawal from a program takes place prior to the program/class cancellation deadline.
  • Some programs may have special refund/credit restrictions. These restrictions will be stated in program descriptions.
  • Refund/Credit requests may be made by phone, fax, in person or in writing during regular business hours.
  • Patron requested refunds will incur a $20 processing fee.
  • Full refunds will be given for classes cancelled by the Department.
  • Swim Lessons have a seperate policy - click here

Confirmation/Receipts:

  • Confirmation/receipts will be e-mailed or snail mailed when a self-addressed, stamped envelope is provided.

Scholarships are available for eligible applicants. For more information, visit millvalleycenter.org or call (415) 383-1370. Donating to our scholarship fund can provide recreational activities for financially challenged families. Your donation is tax deductible. You may donate any amount you wish directly on your registration form.

Americans with Disabilities Act: The City of Mill Valley does not discriminate against any individual with a disability. Upon request, City publications, programs and activities will be made available in an alternate format to persons with disabilities.

Last updated: 8/9/2012 12:48:29 PM