Skip to page body Home About Us What's New City Government City Services Community Visitors Business How Do I...

City News

News Review
Telephone Reassurance Program
Free Telephone Check-in Program
Posted Date: 9/12/2013 4:00 PM

Elderly woman on phone


A free telephone check-in program serving elders, disabled, and housebound individuals in Marin County.

What We Offer
We offer a free, three-times-per-week, morning phone call to program participants in Marin County.  The purpose of the call is to determine our client's safety and wellbeing, and to direct our client to resources to fill any pressing needs.  If there is either no response to the call, or a problem is identified, someone is dispatched to do a welfare check.

Is There a Cost?
The service is free and is provided through Episcopal Senior Communities, Whistlestop, and Novato Independent Elders.  Donations are always accepted to defray costs.

How It Works
Clients receive a phone call from a trained volunteer three mornings a week.  Calls are usually brief in duration, allowint the volunteer enough time to direct the client to needed resources.

Who Will Call Me?
Registered clients will be teamed up with one of our trained volunteers.  By talking to the same person each time, our volunteers are able to listen for changes in speech and voice that could indicate a need for further assistance.

What If I Don't Answer?
If a volunteer caller fails to receive an answer after three attempts are made throughout the course of a morning, a predetermined contact person will be notified to investigate further.

How Do I Register?
You can register the service for yourself or for a friend/relative/patient.  You can call Leslie Klor at 415.456.9062 x132 or complete the registration card and mail to:
Telephone Reassurance Program
Whistlestop Senior Center
930 Tamalpais Avenue
San Rafael  CA  94901

Note:  The registration form can also be used if you are interested in becoming a volunteer for the program.

Benefits of Telephone Reassurance
Peace of mind
Feeling of safety                                                                                                                  
Help finding valuable information and resources
Contact with people
Saves lives


Free viewers are required for some of the attached documents.
They can be downloaded by clicking on the icons below.

Download Acrobat Reader Download WinZip Download Word Viewer Download Excel Viewer Download PowerPoint Viewer