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The following is a list of questions frequently asked of the Mill Valley Police Department.  Please note that there are two pages of questions.  If you cannot find the information you are looking for, please do not hesitate to contact us.

How can I stay informed about traffic issues?
Who do I contact if I am having an animal issue?
My neighbor's construction project is making a lot of noise - what is allowed?
Is it okay for my dog to be off-leash?
I don't think I deserve this parking ticket. What can I do?
When are the parking meter holidays?
Where can I find emergency preparedness information?
I received a traffic citation. How do I find out the bail amount to pay?
Does the City offer Mediation Services?
I have a sign at my house stating “No Solicitors,” but they still come to my door. Should I call the police?
Is Mill Valley a safe place to live? What kind of crime happens here?
Are there certain hours that construction crews are allowed to work?
Why was my real estate sign taken from the house for sale?
Are leaf blowers allowed in Mill Valley?
Where do I get a residential parking permit?
How do I get a “fix it” ticket signed-off?
I work downtown and want an employee parking permit. How do I get one?
My car has commercial plates and I parked in a yellow zone. Why did I get a ticket?
Does Mill Valley have a curfew law?
Should I call the Police if I see something “suspicious” or unusual?
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Q: How can I stay informed about traffic issues?
A:

mvtraffic.org thumbnailGet Updates on Current and Upcoming Traffic Conditions in Mill Valley 

  • www.mvtraffic.org: The City of Mill Valley has launched mvtraffic.org to give you a central location for local traffic conditions and updates about local traffic.

    The website includes a local map showing current conditions (via Google traffic), timely updates from the Police Department's Twitter account, and news about events or projects that are impacting traffic in town.

    Visit mvtraffic.org and bookmark the site on your mobile device.

  • Twitter: Follow the Mill Valley Police Department and City of Mill Valley on Twitter. Police Officers are often first to know about traffic issues and they tweet alerts to the community.

  • Nextdoor: Sign up for Nextdoor. Nextdoor is a private neighborhood website where residents share information such as neighborhood public safety issues, community events and activities, local services, and referrals. The City has the ability to send urgent messages to all subscribers.

  • Sign up for eNews: eNews is sent directly to your email inbox with information about news and events of importance to you. Enter your email address and select "Traffic Conditions and Road Closures."

 

Q: Who do I contact if I am having an animal issue?
A:

The Marin Humane Society offers Animal Services to Mill Valley residents. Please visit their Animal Services page to find information and resources concerning the following:

  • Animal Emergencies
  • Complaints
  • Lost and Found Pets
  • Pet Licensing
  • Animal Permits

Marin Humane Society
171 Bel Marin Keys Blvd, Novato, CA 94949
Phone: 415-883-4621
Contact

 

Q: My neighbor's construction project is making a lot of noise - what is allowed?
A:

Construction man workingA: It depends on who is doing the work and when.

If you are a Construction Professional (i.e. a Licensed Contractor) or an owner/occupant doing your own construction on a site with an active Building Permit:

  • Mon-Fri - From 7:00 am to 8:00 am - Light noise associated with preparing the job site is permitted.
  • Mon-Fri - From 8:00 am to 5:00 pm - Heavy equipment/power tool noise associated with construction is permitted.
  • Mon-Fri - From 5:00 pm to 6:00 pm - Light noise associated with disassembling the job site is permitted.
  • Saturdays, Sundays and City Holidays - No construction is permitted. This includes painting and landscaping.

If you are an owner/occupant doing home maintenance NOT associated with a site with an active Building Permit:
Certain types of activities and noise sources associated with residential living are permitted under the City’s municipal code. With the exception of gas-powered leaf blowers, low-noise generating power garden equipment (such as hedge clippers, weed-eaters, lawn mowers) is permitted:

  • On weekdays (Mon-Fri) - from 7:00 am and 5:00 pm. 
  • Saturdays, and on Sundays and City holidays from 9:00 am and 5:00 pm.
  • Unless expressly permitted by the City of Mill Valley, commercial landscape maintenance work on residential properties is not permitted on weekends and holidays.

Reminder: Gas Powered Leaf Blowers are Prohibited 
Gas Powered Leaf Blower v200.jpgPlease remember that the use of gasoline-powered leaf blowers is prohibited by the Mill Valley Municipal Code in an effort to minimize air and noise pollution. Violators could be fined as much as $500.

Instead of using gas powered leaf blowers, residents and gardeners are encouraged to rake or sweep leaves and debris into piles and dispose in the appropriate green trash bin. Residents and gardeners can also use electric leaf blowers or electric leaf vacuums to collect and dispose of leaves. Please do not leave piles of leaves in the roadway. Leaves left in the street will block storm drains and may lead to flooding.

To conserve water, please do not use a watering hose to clear leaves and debris from driveways, sidewalks, and streets. This is a Marin Municipal Water District prohibited water use and can be punishable by a fine up to $500.

Residents who would like to assist in notifying their neighbors or their gardeners can print out this helpful flyer that explains the City’s ordinance in both English and Spanish.

Complaints:
Need to file a complaint?
Submit a Complaint Form to our Code Enforcement Officer. Weekends - call the Police Department at 415-389-4100. Please be prepared to provide the address, date, and time you witnessed the violation. If the violator is a contractor or gardener, please note the company name and vehicle license number.

 

Q: Is it okay for my dog to be off-leash?
A:
Dogs shall at all times be kept under the immediate control and direction of a competent, responsible person who is capable of controlling such an animal.
 
Q: I don't think I deserve this parking ticket. What can I do?
A:
You can request an administrative review to contest the ticket. The administrative review form is available at the police station or online. However, you are not required to submit this form, you can write your own letter. Include the citation number, your vehicle license number, the date of the citation and your statement as to the reason you don’t feel the ticket is justified. Mail the letter or form to the Marin parking Authority (the address is on the citation). The review form or letter must be submitted no more than 21 days from the date of the ticket. Your letter or form will be reviewed within 30-45 days from receipt.
Q: When are the parking meter holidays?
A:

Parking meter holidays are:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veteran’s Day
  • Thanksgiving Day
  • Christmas Day
Q: Where can I find emergency preparedness information?
A:
Q: I received a traffic citation. How do I find out the bail amount to pay?
A:

You can find out the amount due for traffic fines at www.marincourt.org/uniform_bail_sched.htm. The Vehicle Code(s) listed on the traffic citation will correspond to the imposed fees.

 

Q: Does the City offer Mediation Services?
A:

Mediation thumbnailLooking for Mediation Services?  The City of Mill Valley participates in the County of Marin Mediation Services Program to offer mediation services to residents of the City of Mill Valley. Click here to learn more.

 

Q: I have a sign at my house stating “No Solicitors,” but they still come to my door. Should I call the police?
A:

Any individual who solicits door to door for a business is required to obtain a solicitor’s permit and a business license from City Hall. It is unlawful for solicitors to contact a resident that has signage that prohibits solicitation or canvassing. When a solicitor comes to your door, you may ask to see a permit. If the solicitor does not have a permit, or refuses to show it to your, or causes any problems, please call the Police at 389-4100.

 

Q: Is Mill Valley a safe place to live? What kind of crime happens here?
A:

Overall Mill Valley is a very safe place to live. Property crimes (burglary, theft, fraud, vandalism, etc.), not violent crimes, make up most of the cases filed with the Police Department. To view crime statistics online, you can go to the Office of the Attorney General (www.ag.ca.gov/cjsc). If you are interested in motor vehicle collision information and statistics, you can access the SWITRS Annual Report at www.chp.ca.gov. And there is a Megan’s law Web site at www.meganslaw.ca.gov.

 

Q: Are there certain hours that construction crews are allowed to work?
A:

Yes, construction work can be done Monday – Friday from the hours of 7:00 am to 6:00 pm. Heavy equipment and power tools are restricted to weekdays from 8:00 am to 5:00 pm. On Saturday from 9:00 am to 5:00 pm, a homeowner, not a construction crew, can do work. No construction work is allowed on Sunday and holidays.

 

Q: Why was my real estate sign taken from the house for sale?
A:

Signs advertising services, garage sales, homes for sale or rent are not allowed on public property, streets or utility poles. Signs placed on utility poles will be taken down and destroyed. Real estate signs will be stored at the police station and can be retrieved by the listing agent. There is a $10 fee per location.

 

Q: Are leaf blowers allowed in Mill Valley?
A:

Municipal Code states it is unlawful for any person to operate a gas-powered device to blow leaves, dirt, or other debris off sidewalks, driveways, lawns, or other surfaces within any area of Mill Valley.

 

Q: Where do I get a residential parking permit?
A:
Contact the Public Works Department.  Call 388-4033 or stop by City Hall at 26 Corte Madera Ave.
Q: How do I get a “fix it” ticket signed-off?
A:

If you have a “fix it” ticket (for registration, equipment, etc.) you can come into the station (1 Hamilton Drive) to have the proof of correction signed. Or, a patrol officer or an employee of Traffic court can also sign-off on the ticket. Only the Traffic Court at the Civic Center is able to sign-off a proof of insurance ticket.

 

Q: I work downtown and want an employee parking permit. How do I get one?
A:

The Chamber of Commerce (388-9700 / 85 Throckmorton Avenue) issues employee parking permits. The cost is $60 and they are valid for six months. There are four designated employee parking areas in Mill Valley.

 

Q: My car has commercial plates and I parked in a yellow zone. Why did I get a ticket?
A:

Having commercial plates does not automatically entitle you to park in a yellow zone. Mill Valley municipal code specifies that one must be actively involved in loading and/or unloading for commercial purposes to legally park in a yellow zone. There are specific times each day that anyone can legally park in a yellow zone: Monday – Friday after 4:00 pm, Saturday after noon, and Sunday all day.

 

Q: Does Mill Valley have a curfew law?
A:

Children under the age of 18, unless accompanied by a parent or guardian, need to be off the streets between the hours of 11:00 pm and sunrise.

 

Q: Should I call the Police if I see something “suspicious” or unusual?
A:

Yes! The police need your help in recognizing when something is wrong. The police rely on the community to act as their “eyes and ears” and to report dangerous, suspicious, and illegal activities. Call 911 if the incident is in progress, call 389-4100 if you want to make a report after the fact, and call 721-4547 to leave information anonymously regarding a crime. IF YOU SEE IT, HEAR IT, KNOW IT – PLEASE, REPORT IT!

 

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